Credit Controller

Credit Controller

Job brief

Credit Controller applications that will be considered will have to display the ability to provide excellent client service and to promote this idea throughout the organisation. The goal is to manage a team efficiently to increase client satisfaction, loyalty, retention and most importantly to meet their expectations.


  • The management of outstanding and unpaid debt and the collection thereof for Medical Aid Claims and Private Patients Collection of outstanding debt
  • Monthly statement run is completed for all outstanding accounts, i.e. the debtor (patient) must receive a monthly update in respect of his/her outstanding balance irrespective of the medical aid liability
  • Patients are accurately identified and traced for collection of debt
  • Ensure that all medical aid claims are submitted within the regulated time frame in respect of the Medical Schemes Act and that any rejections are promptly dealt with in the regulated time frame
  • Negotiate payment terms and methods with patients
  • Do not accept stalling and objections to payments of accounts from debtors
  • Hand over accounts to the Legal Department for collections timeously and in line with the company’s internal regulations in respect of such accounts
  • Ensure that payment arrangements and estate accounts are handed over to the Legal Collections Department for management timeously and in line with the company’s internal regulations in respect of such accounts
  • Accurately record the collection status and relevant collection notes for each account
  • Effectively manage the outstanding debt to prevent bad debt write offs, medical aid stale claims and prescription of debt
  • Debtor and Medical Aid Claim Liaison Communicate with debtors and medical aid officials by telephone and/ or written correspondence to attempt to collect urgent payment of outstanding accounts
  • Provide thorough, efficient and accurate updates on medical aid payment processes to debtors


  • Matric certificate or equivalent qualification
  • Credit Control experience of at least 5 years in the medical industry compulsory
  • The individual needs to have a good understanding of the healthcare industry
  • Managing the debtor’s book (Age Analysis)
  • Ability to work under pressure
  • Understanding of prescribed minimum benefits (PMB) process
  • Understanding of ICD-10, RPL and Specialist billing rules
  • Assertive with good communication skills and the ability to access and use information
  • Medical Billing Software skills compulsory (VeriClaim/ Med-e-Mass etc.)
  • Must have solid understanding of accounting principles – preferably debtors or creditors experience
  • Basic computer skills (Microsoft Office)
  • Friendly, presentable, confident, professional attitude
Job Category: Service and administrative workers
Job Type: Full Time
Job Location: Paarl

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